FierceHealthcare.com- If you’ve got it, flaunt it. That’s the message from fiercehealthcare on patient satisfaction scores. Instead of simply looking at 3rdparty patient satisfaction measurement as a hurdle to cross for reimbursement, many organizations are using these scores as marketing tools. Hospitals in California, Minnesota, and elsewhere are posting HCAHPS data on Facebook, Twitter and [...]
Posts Tagged ‘Patient Experience’
Show off patient satisfaction scores to drive business
Posted in HCAHPS, patient engagement, Satisfaction, tagged Facebook, Patient Experience, Twitter on December 27, 2011 | Comments Off
Expecting doctors to be perfect is a setup for dysfunction
Posted in empathy, Health Literacy, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Cancer survivor, Communication, Conditions and Diseases, Dave deBronkart, e-Patient Dave, KevinMD, patient engagement, Patient Experience, Shared Decision-Making on December 15, 2011 | Comments Off
KevinMD – A couple weeks ago, author and blogger, Dave deBronkart discussed the uncertainty and frustration surrounding patient diagnosis, stating “People who want certainty – physicians or patients – are kidding themselves. And if we expect docs to be perfect, it’s a setup for dysfunction”. DeBronkart himself is a cancer survivor with a 50% chance [...]
10 Ways Doctors Can Lose Their Patients
Posted in HCAHPS, Patient Communication, Patient Education, patient engagement, patient experience, tagged Communication, Exit sign, health, Health care, iPhone, Medicine, Patient, patient engagement, Patient Experience, Physician, United States on December 7, 2011 | Comments Off
KevinMD – In this article, Dominic A. Carone discusses ways doctors can lose patients from a non-physician perspective. Carone, a practicing Neuropsychologist, observes and speaks with patients about their medical and care provider history. Over time, he has noticed trends in stories from patients who have changed care providers because they were unsatisfied. Here’s his [...]
Baby Basics and the What to Expect Foundation
Posted in Patient Communication, patient engagement, patient experience, Patient-Centered Care, Shared Decision-Making, tagged Communication, patient engagement, Patient Experience on November 10, 2011 | 1 Comment »
Lisa Bernstein- The What To Expect Foundation’s Baby Basics Prenatal Health Literacy Program has a group (and other components) that are all created to work with and for everyone that cares about healthy pregnancies. Here are the components: The Baby Basics book and planner Each expecting mom receives a copy of Baby Basics or Hola [...]
Thought Health Literacy Month Was Great? There’s More…
Posted in HCAHPS, Health Literacy, Incentives, Internet Use, Patient Communication, Patient Education, patient engagement, patient experience, Patient Safety, Patient-Centered Care, tagged Chronic Condition Management, Cleveland Clinic, Communication, Health literacy, informed patient, Medication Adherance, patient engagement, Patient Experience on October 31, 2011 | Comments Off
First, thanks to all of the contributors for a truly amazing month of thoughts and insights. From Gary Schwitzer’s excellent piece on the challenges of reporting on and reading about medical information in the news, to Helen Osborne and Diana Dilger’s view of challenges from the patient side, to Cynthia Baur and Cindy Brach’s information [...]
CDC Planning for Change: The National Action Plan to Improve Health Literacy
Posted in Health Literacy, Patient Communication, Patient Education, patient engagement, tagged Centers for Disease Control and Prevention, Communication, Cynthia Baur, Health literacy, National Action Plan, Patient Education, patient engagement, Patient Experience, United States Department of Health and Human Services on October 25, 2011 | Comments Off
Cynthia Baur, PhD- In 2006, when the Health Literacy Working Group at the U.S. Department of Health and Human Services (HHS) decided to sponsor the National Action Plan to Improve Health Literacy, we knew we were charting new territory. To our knowledge, no one else had tried to write a plan for health literacy improvement [...]
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