Michael Wolf, PhD, MPH- The role of a patient requires more than the ability to read and manipulate numbers to manage health and move through the healthcare system. Instead, a global set of skills are necessary to access health services, comprehend text and numbers, speak up and engage with healthcare professionals, understand and recall spoken [...]
Archive for the ‘patient experience’ Category
Health Literacy By Design: The “User-Interface” of Healthcare
Posted in Health Literacy, Patient Communication, Patient Education, patient engagement, patient experience, Patient-Centered Care, tagged Agency for Healthcare Research and Quality, Communication, Health care, Health literacy, Literacy, Michael Wolf, patient engagement, Patient Experience, Rima Rudd on October 24, 2011 |
Finding Simpler Ways to Say, “Quit Smoking”
Posted in Health Literacy, Internet, Patient Communication, patient engagement, patient experience, tagged Chronic obstructive pulmonary disease, Communication, health, Health literacy, Lung, patient engagement, Patient Experience, Smoking cessation, Support group, Tobacco smoking on October 18, 2011 |
Stacy Ignoffo- In our work over the years to promote healthy lungs and fight lung disease, Respiratory Health Association has been challenged to help a diverse set of populations and communities quit smoking and prevent tobacco use. Many of the communities and populations that continue to smoke at higher than average rates are those that [...]
Check For Understanding, With Everyone
Posted in Clinical Outcomes, Health Literacy, Patient Communication, Patient Education, patient engagement, patient experience, teach back, tagged American Medical Association, Communication, health, Health literacy, Matthew K. Wynia, Patient Education, patient engagement, Patient Experience, teach back on October 11, 2011 | 1 Comment »
Andrew Jager, MA with Matthew K. Wynia, MD, MPH- Last year I became a father. Shortly after my son’s birth he was diagnosed with a rare visual impairment and, in the year that followed, I spoke with a multitude of practitioners, including a wide variety of specialists and sub-specialists. To say the seemingly countless consultations [...]
Teach-Back: The Benefits And Challenges
Posted in Health Literacy, Patient Education, patient engagement, patient experience, Patient Safety, teach back, tagged Communication, Darren DeWalt, health, Health literacy on October 10, 2011 |
Darren DeWalt, MD, MPH- I’m a big fan of the teach-back. To my knowledge, it is the only way to confirm that my patient understands my message. I don’t believe avoiding jargon or creating written materials at a favorable readability level can ensure understanding. So, I’m always left with uncertainty until my patient teaches it [...]
Can We Take the Patient Out of the Health Literacy Problem?
Posted in Health Literacy, Patient Communication, Patient Education, patient engagement, patient experience, Patient Safety, tagged Conditions and Diseases, health, Health literacy on October 4, 2011 | 1 Comment »
Hilary Seligman, MD- A couple of years ago, a frail 88 year old Filipino woman came into the Emergency Department of my hospital complaining of confusion and weakness of her left arm. Her blood sugar level was extraordinarily low, so low that she would have died had she not received immediate treatment. The Emergency Room [...]
AHRQ’s Cindy Brach- The 20 Actions You Can Take to Prevent Health Literacy Related Complications
Posted in HCAHPS, Health Literacy, Patient Communication, Patient Education, patient engagement, patient experience, Patient Safety, tagged Communication, Health literacy, Patient Education, Patient Safety on October 3, 2011 |
It is impossible to anticipate who will have health literacy problems. You can’t predict based on a patient’s age, gender, profession or income. Doctors themselves may have a poor understanding of their own care when problems arise outside of their specialty. So what can be done to make sure that basic communication mistakes are avoided- [...]
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