KevinMD – A couple weeks ago, author and blogger, Dave deBronkart discussed the uncertainty and frustration surrounding patient diagnosis, stating “People who want certainty – physicians or patients – are kidding themselves. And if we expect docs to be perfect, it’s a setup for dysfunction”. DeBronkart himself is a cancer survivor with a 50% chance [...]
Archive for the ‘patient experience’ Category
Expecting doctors to be perfect is a setup for dysfunction
Posted in empathy, Health Literacy, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Cancer survivor, Communication, Conditions and Diseases, Dave deBronkart, e-Patient Dave, KevinMD, patient engagement, Patient Experience, Shared Decision-Making on December 15, 2011 | Comments Off
10 Ways Doctors Can Lose Their Patients
Posted in HCAHPS, Patient Communication, Patient Education, patient engagement, patient experience, tagged Communication, Exit sign, health, Health care, iPhone, Medicine, Patient, patient engagement, Patient Experience, Physician, United States on December 7, 2011 | Comments Off
KevinMD – In this article, Dominic A. Carone discusses ways doctors can lose patients from a non-physician perspective. Carone, a practicing Neuropsychologist, observes and speaks with patients about their medical and care provider history. Over time, he has noticed trends in stories from patients who have changed care providers because they were unsatisfied. Here’s his [...]
Baby Basics and the What to Expect Foundation
Posted in Patient Communication, patient engagement, patient experience, Patient-Centered Care, Shared Decision-Making, tagged Communication, patient engagement, Patient Experience on November 10, 2011 | 1 Comment »
Lisa Bernstein- The What To Expect Foundation’s Baby Basics Prenatal Health Literacy Program has a group (and other components) that are all created to work with and for everyone that cares about healthy pregnancies. Here are the components: The Baby Basics book and planner Each expecting mom receives a copy of Baby Basics or Hola [...]
The World of Shared Medical Appointments
Posted in Patient Communication, Patient Education, patient engagement, patient experience, Shared Decision-Making, tagged Communication, Health care, shared appointments, Shared Decision-Making on November 1, 2011 | 5 Comments »
Harvard Vanguard’s Zeev Neuwirth, M.D. & Deb Prescott- The typical 15-minute doctor’s appointment is frustrating and unsatisfying both for the patient, who often leaves with questions unanswered, and for the physician, who feels rushed and pressured to get to the next patient. Shared Medical Appointments or SMAs is one solution to improving access and physician [...]
Thought Health Literacy Month Was Great? There’s More…
Posted in HCAHPS, Health Literacy, Incentives, Internet Use, Patient Communication, Patient Education, patient engagement, patient experience, Patient Safety, Patient-Centered Care, tagged Chronic Condition Management, Cleveland Clinic, Communication, Health literacy, informed patient, Medication Adherance, patient engagement, Patient Experience on October 31, 2011 | Comments Off
First, thanks to all of the contributors for a truly amazing month of thoughts and insights. From Gary Schwitzer’s excellent piece on the challenges of reporting on and reading about medical information in the news, to Helen Osborne and Diana Dilger’s view of challenges from the patient side, to Cynthia Baur and Cindy Brach’s information [...]
Health Literacy By Design: The “User-Interface” of Healthcare
Posted in Health Literacy, Patient Communication, Patient Education, patient engagement, patient experience, Patient-Centered Care, tagged Agency for Healthcare Research and Quality, Communication, Health care, Health literacy, Literacy, Michael Wolf, patient engagement, Patient Experience, Rima Rudd on October 24, 2011 | Comments Off
Michael Wolf, PhD, MPH- The role of a patient requires more than the ability to read and manipulate numbers to manage health and move through the healthcare system. Instead, a global set of skills are necessary to access health services, comprehend text and numbers, speak up and engage with healthcare professionals, understand and recall spoken [...]
Finding Simpler Ways to Say, “Quit Smoking”
Posted in Health Literacy, Internet, Patient Communication, patient engagement, patient experience, tagged Chronic obstructive pulmonary disease, Communication, health, Health literacy, Lung, patient engagement, Patient Experience, Smoking cessation, Support group, Tobacco smoking on October 18, 2011 | Comments Off
Stacy Ignoffo- In our work over the years to promote healthy lungs and fight lung disease, Respiratory Health Association has been challenged to help a diverse set of populations and communities quit smoking and prevent tobacco use. Many of the communities and populations that continue to smoke at higher than average rates are those that [...]
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