UCTV- Got a few minutes? Watch this great talk by UCLA Medical Center President Dr. David Feinberg. It’s the remarkable story of how UCLA changed its culture from “you’re lucky to see us” to “we provide acts of kindness.” Our Take: We love that Dr. Feinberg is not satisfied. He had us when he said, [...]
Archive for the ‘patient experience’ Category
‘Don’t clap. The 99th percentile is nothing.’
Posted in empathy, HCAHPS, Patient Communication, patient engagement, patient experience, Patient-Centered Care, Satisfaction, tagged Communication, Patient Experience, UCLA on May 29, 2012 | Leave a Comment »
NYT: Things were better in the past
Posted in Internet, Internet Use, Opinions, Patient Communication, Patient Education, patient engagement, patient experience, tagged Communication, patient engagement, Patient Experience on May 22, 2012 | 1 Comment »
The New York Times- Computers are coming between doctors and patients. Physically. Right now in exam rooms across the country, physicians are sitting down facing a computer while behind them or maybe off to the right, patients are seated on the exam table waiting to get a slice of their caregiver’s attention. At least, that’s [...]
Expecting doctors to be perfect is a setup for dysfunction
Posted in empathy, Health Literacy, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Cancer survivor, Communication, Conditions and Diseases, Dave deBronkart, e-Patient Dave, KevinMD, patient engagement, Patient Experience, Shared Decision-Making on December 15, 2011 |
KevinMD – A couple weeks ago, author and blogger, Dave deBronkart discussed the uncertainty and frustration surrounding patient diagnosis, stating “People who want certainty – physicians or patients – are kidding themselves. And if we expect docs to be perfect, it’s a setup for dysfunction”. DeBronkart himself is a cancer survivor with a 50% chance [...]
10 Ways Doctors Can Lose Their Patients
Posted in HCAHPS, Patient Communication, Patient Education, patient engagement, patient experience, tagged Communication, Exit sign, health, Health care, iPhone, Medicine, Patient, patient engagement, Patient Experience, Physician, United States on December 7, 2011 |
KevinMD – In this article, Dominic A. Carone discusses ways doctors can lose patients from a non-physician perspective. Carone, a practicing Neuropsychologist, observes and speaks with patients about their medical and care provider history. Over time, he has noticed trends in stories from patients who have changed care providers because they were unsatisfied. Here’s his [...]
Baby Basics and the What to Expect Foundation
Posted in Patient Communication, patient engagement, patient experience, Patient-Centered Care, Shared Decision-Making, tagged Communication, patient engagement, Patient Experience on November 10, 2011 | 1 Comment »
Lisa Bernstein- The What To Expect Foundation’s Baby Basics Prenatal Health Literacy Program has a group (and other components) that are all created to work with and for everyone that cares about healthy pregnancies. Here are the components: The Baby Basics book and planner Each expecting mom receives a copy of Baby Basics or Hola [...]
The World of Shared Medical Appointments
Posted in Patient Communication, Patient Education, patient engagement, patient experience, Shared Decision-Making, tagged Communication, Health care, shared appointments, Shared Decision-Making on November 1, 2011 | 5 Comments »
Harvard Vanguard’s Zeev Neuwirth, M.D. & Deb Prescott- The typical 15-minute doctor’s appointment is frustrating and unsatisfying both for the patient, who often leaves with questions unanswered, and for the physician, who feels rushed and pressured to get to the next patient. Shared Medical Appointments or SMAs is one solution to improving access and physician [...]
Thought Health Literacy Month Was Great? There’s More…
Posted in Patient Education, Incentives, patient engagement, Internet Use, Patient Communication, Patient Safety, Health Literacy, patient experience, HCAHPS, Patient-Centered Care, tagged patient engagement, Chronic Condition Management, informed patient, Communication, Medication Adherance, Patient Experience, Cleveland Clinic, Health literacy on October 31, 2011 |
First, thanks to all of the contributors for a truly amazing month of thoughts and insights. From Gary Schwitzer’s excellent piece on the challenges of reporting on and reading about medical information in the news, to Helen Osborne and Diana Dilger’s view of challenges from the patient side, to Cynthia Baur and Cindy Brach’s information [...]
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