UCTV- Got a few minutes? Watch this great talk by UCLA Medical Center President Dr. David Feinberg. It’s the remarkable story of how UCLA changed its culture from “you’re lucky to see us” to “we provide acts of kindness.” Our Take: We love that Dr. Feinberg is not satisfied. He had us when he said, [...]
Archive for the ‘patient engagement’ Category
‘Don’t clap. The 99th percentile is nothing.’
Posted in empathy, HCAHPS, Patient Communication, patient engagement, patient experience, Patient-Centered Care, Satisfaction, tagged Communication, Patient Experience, UCLA on May 29, 2012 | Leave a Comment »
NYT: Things were better in the past
Posted in Internet, Internet Use, Opinions, Patient Communication, Patient Education, patient engagement, patient experience, tagged Communication, patient engagement, Patient Experience on May 22, 2012 | 1 Comment »
The New York Times- Computers are coming between doctors and patients. Physically. Right now in exam rooms across the country, physicians are sitting down facing a computer while behind them or maybe off to the right, patients are seated on the exam table waiting to get a slice of their caregiver’s attention. At least, that’s [...]
Trading Ego for Empathy
Posted in empathy, patient engagement, Satisfaction, tagged Communication, empathy, KevinMD, patient engagement, Patient Experience on May 10, 2012 | Leave a Comment »
KevinMD—Second year medical student Rushil Patel already feels the appeal of medical jargon. He writes in KevinMD of his newfound attraction to words like posterior, superior and exacerbate. They represent “the spoils of another exam,” and a “short-term satisfaction of ego.” Before med school, Patel was a youth group coordinator in a UN-affiliated NGO. Now [...]
Show off patient satisfaction scores to drive business
Posted in HCAHPS, patient engagement, Satisfaction, tagged Facebook, Patient Experience, Twitter on December 27, 2011 |
FierceHealthcare.com- If you’ve got it, flaunt it. That’s the message from fiercehealthcare on patient satisfaction scores. Instead of simply looking at 3rdparty patient satisfaction measurement as a hurdle to cross for reimbursement, many organizations are using these scores as marketing tools. Hospitals in California, Minnesota, and elsewhere are posting HCAHPS data on Facebook, Twitter and [...]
Happy Holidays from Engaging the Patient and Emmi Solutions
Posted in patient engagement, tagged Emmi Solutions on December 21, 2011 |
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Expecting doctors to be perfect is a setup for dysfunction
Posted in empathy, Health Literacy, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Cancer survivor, Communication, Conditions and Diseases, Dave deBronkart, e-Patient Dave, KevinMD, patient engagement, Patient Experience, Shared Decision-Making on December 15, 2011 |
KevinMD – A couple weeks ago, author and blogger, Dave deBronkart discussed the uncertainty and frustration surrounding patient diagnosis, stating “People who want certainty – physicians or patients – are kidding themselves. And if we expect docs to be perfect, it’s a setup for dysfunction”. DeBronkart himself is a cancer survivor with a 50% chance [...]
10 Ways Doctors Can Lose Their Patients
Posted in HCAHPS, Patient Communication, Patient Education, patient engagement, patient experience, tagged Communication, Exit sign, health, Health care, iPhone, Medicine, Patient, patient engagement, Patient Experience, Physician, United States on December 7, 2011 |
KevinMD – In this article, Dominic A. Carone discusses ways doctors can lose patients from a non-physician perspective. Carone, a practicing Neuropsychologist, observes and speaks with patients about their medical and care provider history. Over time, he has noticed trends in stories from patients who have changed care providers because they were unsatisfied. Here’s his [...]
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