FierceHealthcare.com- If you’ve got it, flaunt it. That’s the message from fiercehealthcare on patient satisfaction scores. Instead of simply looking at 3rdparty patient satisfaction measurement as a hurdle to cross for reimbursement, many organizations are using these scores as marketing tools. Hospitals in California, Minnesota, and elsewhere are posting HCAHPS data on Facebook, Twitter and [...]
Archive for the ‘patient engagement’ Category
Show off patient satisfaction scores to drive business
Posted in HCAHPS, patient engagement, Satisfaction, tagged Facebook, Patient Experience, Twitter on December 27, 2011 | Comments Off
Happy Holidays from Engaging the Patient and Emmi Solutions
Posted in patient engagement, tagged Emmi Solutions on December 21, 2011 | Comments Off
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Expecting doctors to be perfect is a setup for dysfunction
Posted in empathy, Health Literacy, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Cancer survivor, Communication, Conditions and Diseases, Dave deBronkart, e-Patient Dave, KevinMD, patient engagement, Patient Experience, Shared Decision-Making on December 15, 2011 | Comments Off
KevinMD – A couple weeks ago, author and blogger, Dave deBronkart discussed the uncertainty and frustration surrounding patient diagnosis, stating “People who want certainty – physicians or patients – are kidding themselves. And if we expect docs to be perfect, it’s a setup for dysfunction”. DeBronkart himself is a cancer survivor with a 50% chance [...]
10 Ways Doctors Can Lose Their Patients
Posted in HCAHPS, Patient Communication, Patient Education, patient engagement, patient experience, tagged Communication, Exit sign, health, Health care, iPhone, Medicine, Patient, patient engagement, Patient Experience, Physician, United States on December 7, 2011 | Comments Off
KevinMD – In this article, Dominic A. Carone discusses ways doctors can lose patients from a non-physician perspective. Carone, a practicing Neuropsychologist, observes and speaks with patients about their medical and care provider history. Over time, he has noticed trends in stories from patients who have changed care providers because they were unsatisfied. Here’s his [...]
What to Make of the Slowdown in Online Health Searches
Posted in Internet, Internet Use, patient engagement, Technology, tagged internet, patient engagement on December 1, 2011 | Comments Off
iHealthBeat.com – A recent study conducted by the Center for Studying Health System Change suggests that US residents aren’t using the internet to educate themselves about their health as much as they have in recent years. According to the research, in 2010, half of all U.S. adults looked for information regarding personal health issues from [...]
5 Reasons Physicians Will Love Mobile Health
Posted in patient engagement on November 30, 2011 | 1 Comment »
KevinMD- A recent article by consultant, blogger and former cardiologist Dr. David Lee Scher, highlights five ways by which mobile health technology will enhance the lives of doctors and patients alike. Scher discusses how mobile technology aims to increase patient engagement, improve communication, and ultimately enhance doctor-patient relationships. Here’s a quick excerpt: ”An estimated 75% [...]
Baby Basics and the What to Expect Foundation
Posted in Patient Communication, patient engagement, patient experience, Patient-Centered Care, Shared Decision-Making, tagged Communication, patient engagement, Patient Experience on November 10, 2011 | 1 Comment »
Lisa Bernstein- The What To Expect Foundation’s Baby Basics Prenatal Health Literacy Program has a group (and other components) that are all created to work with and for everyone that cares about healthy pregnancies. Here are the components: The Baby Basics book and planner Each expecting mom receives a copy of Baby Basics or Hola [...]
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