Hospital Impact- Blogger, author and patient experience advocate Anthony Cirillo has a great post this week on Hospital Impact. Cirillo, our very first guest blogger here at Engaging the Patient, examines a recent Duke study exploring the relationship between various quality metrics and HCAHPS scores at healthcare institutions. Here’s the gist: Researchers measured 30-day readmission [...]
Archive for the ‘HCAHPS’ Category
Using Patient Experience to Define Quality
Posted in HCAHPS, Patient Communication, patient engagement, patient experience, Research, tagged Communication, Health care, Hospital, Patient, patient engagement, Patient Experience on August 4, 2011 |
Trend: Better Communication, Better HCAHPS Scores
Posted in HCAHPS, Patient Communication, tagged Centers for Medicare and Medicaid Services, Communication, health, Hospital, Patient on June 10, 2011 |
Fierce Healthcare – The Centers for Medicare & Medicaid Services (CMS) have begun releasing aggregate data from HCAHPS surveys of more than 3,800 hospitals. The data show that patients receiving clear discharge instructions are often the same patients who are most satisfied with their hospital. On the other hand, patients who are dissatisfied with the [...]
Technology Answers for the Patient Experience
Posted in HCAHPS, Patient Communication, patient engagement, patient experience, Satisfaction, Technology, tagged Communication, patient engagement, Patient Experience, Technology on May 22, 2011 |
Cleveland, Ohio- The 2011 Patient Experience Empathy + Innovation Summit hosted by Cleveland Clinic kick starts today. So we are marking the occasion with a podcast interview of four Summit speakers. Click Below to hear these hospital executives discuss the use of technology to improve the patient experience. And if you are attending the Summit, [...]
Dr. James Merlino: Why you should care about Cleveland Clinic’s Patient Experience Summit
Posted in behavior change, HCAHPS, Incentives, Patient Communication, patient engagement, patient experience, Reform, Satisfaction, tagged Cleveland Clinic, Communication, Hospital, Hospitals, James Merlino, Ohio, Patient, patient engagement, Patient Experience on May 6, 2011 | 2 Comments »
From May 22-24, Cleveland Clinic will host the second annual Patient Experience Empathy + Innovation Summit. We invited Dr. James Merlino, Cleveland Clinic’s Chief Experience Officer, to join us for a quick conversation and answer the questions our readers want to know. – What is the Summit? – Why is it important? – And why [...]
Are Grumpy New Yorkers To Blame for their Hospitals’ Poor Performance?
Posted in HCAHPS, Patient Communication, patient engagement, Satisfaction, tagged Communication, HCAHPS, patient engagement, quality, Reform, Reimbursement on January 31, 2011 |
HealthLeaders Media—A fascinating article in HealthLeaders recently asked if patient satisfaction scores should be weighted by a “regional grumpiness factor.” The argument (supported at least tepidly by a pair of experts) is that certain regions of the country (namely New Jersey, New York and Pennsylvania) are filled with complainers who will not be happy with [...]
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