UCTV- Got a few minutes? Watch this great talk by UCLA Medical Center President Dr. David Feinberg. It’s the remarkable story of how UCLA changed its culture from “you’re lucky to see us” to “we provide acts of kindness.” Our Take: We love that Dr. Feinberg is not satisfied. He had us when he said, [...]
Archive for the ‘HCAHPS’ Category
‘Don’t clap. The 99th percentile is nothing.’
Posted in empathy, HCAHPS, Patient Communication, patient engagement, patient experience, Patient-Centered Care, Satisfaction, tagged Communication, Patient Experience, UCLA on May 29, 2012 | Leave a Comment »
Show off patient satisfaction scores to drive business
Posted in HCAHPS, patient engagement, Satisfaction, tagged Facebook, Patient Experience, Twitter on December 27, 2011 |
FierceHealthcare.com- If you’ve got it, flaunt it. That’s the message from fiercehealthcare on patient satisfaction scores. Instead of simply looking at 3rdparty patient satisfaction measurement as a hurdle to cross for reimbursement, many organizations are using these scores as marketing tools. Hospitals in California, Minnesota, and elsewhere are posting HCAHPS data on Facebook, Twitter and [...]
10 Ways Doctors Can Lose Their Patients
Posted in HCAHPS, Patient Communication, Patient Education, patient engagement, patient experience, tagged Communication, Exit sign, health, Health care, iPhone, Medicine, Patient, patient engagement, Patient Experience, Physician, United States on December 7, 2011 |
KevinMD – In this article, Dominic A. Carone discusses ways doctors can lose patients from a non-physician perspective. Carone, a practicing Neuropsychologist, observes and speaks with patients about their medical and care provider history. Over time, he has noticed trends in stories from patients who have changed care providers because they were unsatisfied. Here’s his [...]
Thought Health Literacy Month Was Great? There’s More…
Posted in Patient Education, Incentives, patient engagement, Internet Use, Patient Communication, Patient Safety, Health Literacy, patient experience, HCAHPS, Patient-Centered Care, tagged patient engagement, Chronic Condition Management, informed patient, Communication, Medication Adherance, Patient Experience, Cleveland Clinic, Health literacy on October 31, 2011 |
First, thanks to all of the contributors for a truly amazing month of thoughts and insights. From Gary Schwitzer’s excellent piece on the challenges of reporting on and reading about medical information in the news, to Helen Osborne and Diana Dilger’s view of challenges from the patient side, to Cynthia Baur and Cindy Brach’s information [...]
AHRQ’s Cindy Brach- The 20 Actions You Can Take to Prevent Health Literacy Related Complications
Posted in HCAHPS, Health Literacy, Patient Communication, Patient Education, patient engagement, patient experience, Patient Safety, tagged Communication, Health literacy, Patient Education, Patient Safety on October 3, 2011 |
It is impossible to anticipate who will have health literacy problems. You can’t predict based on a patient’s age, gender, profession or income. Doctors themselves may have a poor understanding of their own care when problems arise outside of their specialty. So what can be done to make sure that basic communication mistakes are avoided- [...]
Health Literacy Series: Year 2
Posted in HCAHPS, Health Literacy, Patient Communication, Patient Education, patient engagement, tagged Agency for Healthcare Research and Quality, Centers for Disease Control and Prevention, Communication, Health literacy, Health News Review, informed patient, Literacy, Patient, patient engagement on September 30, 2011 | 1 Comment »
Welcome to the 2nd Annual Health Literacy Month Series on Engaging the Patient. This year, the series has grown to include other leaders in the field and more emerging voices. So watch for new content every weekday during October. You’ll also notice that most of the articles end on a question to spur discussion. So [...]
HCAHPS Scores Come Home to Roost
Posted in HCAHPS, Patient Communication, patient engagement, patient experience, Patient-Centered Care, tagged Communication, Florida, Hospital, patient engagement, Patient Experience on August 16, 2011 |
NBC 2 Southwest Florida- Two Florida hospitals found their poor HCAHPS performance splashed across the local news last week. News 2’s in-depth reporting team dubbed “The Investigators” highlighted the poor state rankings of Hendry Regional Medical Center and Lehigh Regional Hospital. With dramatic music, reporters talking while walking purposefully and exclusive video of a conference [...]
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