QUESTION: There is so much talk about patient-centered care now that the issue often feels less like a movement than a collective talking point. We asked some of our favorite bloggers, entrepreneurs, clinicians and thought leaders where they saw the line between rhetoric and action. We will feature their answers all week. Alexandra Drane, President [...]
Archive for the ‘Satisfaction’ Category
Must Love Dogs and Long Walks on the Beach
Posted in Patient Communication, patient engagement, patient experience, Patient-Centered Care, Satisfaction, tagged Communication, Emotional Connection, Health care, Medicine, Mental health, Patient, Patient-Centered Care, United States on May 10, 2011 | 2 Comments »
Dr. James Merlino: Why you should care about Cleveland Clinic’s Patient Experience Summit
Posted in behavior change, HCAHPS, Incentives, Patient Communication, patient engagement, patient experience, Reform, Satisfaction, tagged Cleveland Clinic, Communication, Hospital, Hospitals, James Merlino, Ohio, Patient, patient engagement, Patient Experience on May 6, 2011 | 2 Comments »
From May 22-24, Cleveland Clinic will host the second annual Patient Experience Empathy + Innovation Summit. We invited Dr. James Merlino, Cleveland Clinic’s Chief Experience Officer, to join us for a quick conversation and answer the questions our readers want to know. – What is the Summit? – Why is it important? – And why [...]
Decoding the ACO Regulations
Posted in Accountable Care Organizations, Disease Management, Incentives, Legislation, patient engagement, Reform, Satisfaction, tagged Accountable care organization, Disease Management, Health care, Health care reform, Legislation, patient engagement, Reform, Regulation on April 20, 2011 |
KevinMD – If you are interested in the new ACO regulations but are less than enthused about perusing this 429 page document, here are some simple take-away items to better understand the changing regulatory landscape: • An organization must satisfy an eight-part definition of patient-centeredness in order to be considered an ACO. • A Medicare [...]
When Comfort is the Cure
Posted in behavior change, Clinical Outcomes, empathy, End-Of-Life, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Alzheimer's disease, Bedside manner, Chicago, Communication, health, New England Journal of Medicine, Nursing home, Patient Education, patient engagement, Patient Experience, University of Chicago on March 31, 2011 |
…Just when I thought Arizona would legislate itself into least-favored state status, there was this article by Pam Belluck in the NY Times. The quick summary: Beatitudes nursing home in Phoenix is an outlier in the care of patients with Alzheimer’s dementia, because the staff there are empowered to give the patients what they want. [...]
Are Grumpy New Yorkers To Blame for their Hospitals’ Poor Performance?
Posted in HCAHPS, Patient Communication, patient engagement, Satisfaction, tagged Communication, HCAHPS, patient engagement, quality, Reform, Reimbursement on January 31, 2011 |
HealthLeaders Media—A fascinating article in HealthLeaders recently asked if patient satisfaction scores should be weighted by a “regional grumpiness factor.” The argument (supported at least tepidly by a pair of experts) is that certain regions of the country (namely New Jersey, New York and Pennsylvania) are filled with complainers who will not be happy with [...]
The $100 question about patient empowerment
Posted in behavior change, Clinical Outcomes, Costs, Financial Outcomes, Patient Communication, Patient Education, patient engagement, patient experience, Satisfaction, tagged Chief executive officer, empowerment, Health care, Patient empowerment on December 21, 2010 |
Here’s a question. It’s not a 5¢ or $5 question that anybody can solve on their own without much thought or effort. It’s a $100 ask-an-expert or think-about-it-for-a-second question. What’s the point of patient empowerment? Much of the current discussion of empowerment deals with patients who for one reason or another have had to fight [...]
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