UCTV- Got a few minutes? Watch this great talk by UCLA Medical Center President Dr. David Feinberg. It’s the remarkable story of how UCLA changed its culture from “you’re lucky to see us” to “we provide acts of kindness.” Our Take: We love that Dr. Feinberg is not satisfied. He had us when he said, [...]
Archive for the ‘Satisfaction’ Category
‘Don’t clap. The 99th percentile is nothing.’
Posted in empathy, HCAHPS, Patient Communication, patient engagement, patient experience, Patient-Centered Care, Satisfaction, tagged Communication, Patient Experience, UCLA on May 29, 2012 | Leave a Comment »
Trading Ego for Empathy
Posted in empathy, patient engagement, Satisfaction, tagged Communication, empathy, KevinMD, patient engagement, Patient Experience on May 10, 2012 | Leave a Comment »
KevinMD—Second year medical student Rushil Patel already feels the appeal of medical jargon. He writes in KevinMD of his newfound attraction to words like posterior, superior and exacerbate. They represent “the spoils of another exam,” and a “short-term satisfaction of ego.” Before med school, Patel was a youth group coordinator in a UN-affiliated NGO. Now [...]
Show off patient satisfaction scores to drive business
Posted in HCAHPS, patient engagement, Satisfaction, tagged Facebook, Patient Experience, Twitter on December 27, 2011 |
FierceHealthcare.com- If you’ve got it, flaunt it. That’s the message from fiercehealthcare on patient satisfaction scores. Instead of simply looking at 3rdparty patient satisfaction measurement as a hurdle to cross for reimbursement, many organizations are using these scores as marketing tools. Hospitals in California, Minnesota, and elsewhere are posting HCAHPS data on Facebook, Twitter and [...]
Expecting doctors to be perfect is a setup for dysfunction
Posted in empathy, Health Literacy, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Cancer survivor, Communication, Conditions and Diseases, Dave deBronkart, e-Patient Dave, KevinMD, patient engagement, Patient Experience, Shared Decision-Making on December 15, 2011 |
KevinMD – A couple weeks ago, author and blogger, Dave deBronkart discussed the uncertainty and frustration surrounding patient diagnosis, stating “People who want certainty – physicians or patients – are kidding themselves. And if we expect docs to be perfect, it’s a setup for dysfunction”. DeBronkart himself is a cancer survivor with a 50% chance [...]
Dog Owner Barks at Congress for Better Patient Communication
Posted in Patient Communication, Patient Education, patient engagement, patient experience, Satisfaction, tagged Cleveland Clinic, Communication, health, Health care, patient engagement, pets on June 21, 2011 |
BeforeIt’sNews.com – Ken Farbstein, author and former President of Health Care for All’s Consumer Health Quality Council, spoke out to support new legislation currently circulating through Congress titled, “An Act Promoting Patient Engagement in Health Care Decisions.” He compared the pivotal health decisions he’s made over the last decade to the pivotal health decisions he’s [...]
Technology Answers for the Patient Experience
Posted in HCAHPS, Patient Communication, patient engagement, patient experience, Satisfaction, Technology, tagged Communication, patient engagement, Patient Experience, Technology on May 22, 2011 |
Cleveland, Ohio- The 2011 Patient Experience Empathy + Innovation Summit hosted by Cleveland Clinic kick starts today. So we are marking the occasion with a podcast interview of four Summit speakers. Click Below to hear these hospital executives discuss the use of technology to improve the patient experience. And if you are attending the Summit, [...]
Let’s Hope It Doesn’t Take 17 Years
Posted in Patient Communication, patient engagement, Patient-Centered Care, Satisfaction, tagged Doctor of Medicine, Medicine, Patient Education, patient engagement, Patient Experience, University of Pennsylvania on May 12, 2011 | 1 Comment »
QUESTION: There is so much talk about patient-centered care now that the issue often feels less like a movement than a collective talking point. We asked some of our favorite bloggers, entrepreneurs, clinicians and thought leaders where they saw the line between rhetoric and action. We will feature their answers all week. Davis Liu, MD-Patient-centered [...]
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