Running a Hospital- A recent story from the must-read blog of Paul Levy, CEO of Beth Israel Deaconess Medical Center in Boston examines the way healthcare systems try to keep their patients from leaving. The story is of a patient who is referred to a dermatologist with a poor online reputation. When the patient selected [...]
Archive for the ‘empathy’ Category
Is This Normal? A Story of Customer Loyalty Efforts Gone Too Far
Posted in empathy, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Communication, Emotional Connection, Health care system, informed patient, Patient, Patient Experience, Running a Hospital, Shared Decision-Making on December 9, 2010 |
Engage With Grace
Posted in Bedside manner, empathy, End-Of-Life, patient engagement, tagged Atul Gawande, Emotional Connection, End-Of-Life, health, Hospital, patient engagement, Patient Experience, TedMed on November 9, 2010 |
Below is the full text of Alexandra Drane’s compelling talk at TedMed courtesy of The Health Care Blog. Alex is the President of Eliza (full bio here) and was a guest blogger for Engaging the Patient back in July. You can read her piece “Connecting with Soul” here. So when I heard that I was [...]
Struggling to Understand Health Information (A Podcast)
Posted in Clinical Outcomes, empathy, Health Literacy, patient engagement, tagged Communication, Education, Emotional Connection, health, Health literacy, Health Literacy Month, Helen Osborne, Literacy, Patient, Patient Education, patient engagement, Podcast on October 4, 2010 |
By her own admission, Helen Osborne “had no idea what she was getting into” when she decided to found Health Literacy Month in 1999. Now, more than a decade later, the event is an annual institution. In this short interview, Helen Osborne sits down with Engaging the Patient’s own Geri Baumblatt to discuss Health Literacy, [...]
The Patient’s Voice in the O.R.
Posted in empathy, Health Literacy, Patient Communication, Patient Education, patient engagement, Patient Safety, tagged Communication, Emotional Connection, health, Health literacy, Hysterectomy, Medicine, Patient Education, patient engagement, Patient Safety, Physician, Shared Decision-Making, Surgery, Women's Health on October 1, 2010 |
Healthliteracymonth.org — Writer Phyllis Moir was out cold on the operating room table when her surgeons faced a choice: spend hours delicately removing Phyllis’s extensive fibroid tumors or opt for a hysterectomy right there. They took a vote. In Moir’s words: “I only found out later that the fibroids were indeed extensive and that the [...]
Welcome to Health Literacy Month
Posted in empathy, Health Literacy, Patient Communication, patient engagement, Patient Safety, Satisfaction, tagged Education, health, Health care, Health literacy, informed patient, Insurance, Literacy, Patient Education, patient engagement, Patient Safety, United States on September 29, 2010 |
Welcome to our health literacy series and to Health Literacy Month. Health literacy is often described as “an individual’s ability to read, understand and use healthcare information to make decisions and follow instructions for treatment.” Sounds straightforward, but it’s definitely a tall order – even when you leave insurance and financial issues out of the [...]
These Empowered Patients Are Really Tough
Posted in empathy, Patient Communication, Patient Education, patient engagement, tagged Communication, empowerment, health, Health care, Patient Education, patient engagement on September 1, 2010 |
USA Today- A new piece in USA Today examines “empowered” patients (their quotes). The story examines the way doctors are reacting to an increasingly involved and opinionated patient population. Are patients ‘empowered’ or ‘taxing?’ Does an increased level of engagement signal the future of care or an impediment to quality care? The author, and the [...]
When Empathy is the Only Treatment Left
Posted in Bedside manner, Clinical Outcomes, empathy, Patient Communication, patient engagement, Satisfaction, tagged Bedside manner, Care Management, Communication, empathy, Patient Education, patient engagement, Shared Decision-Making on August 20, 2010 |
KevinMD- This startling essay found its way onto KevinMD this week. It’s the story of a medical student forced to use his Greek language skills to reason with the wife of a dying patient. Instead of reaching her, she reached him. Deft and touching, the story discusses how easy it can be to ignore a [...]
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