UCTV- Got a few minutes? Watch this great talk by UCLA Medical Center President Dr. David Feinberg. It’s the remarkable story of how UCLA changed its culture from “you’re lucky to see us” to “we provide acts of kindness.” Our Take: We love that Dr. Feinberg is not satisfied. He had us when he said, [...]
Archive for the ‘empathy’ Category
‘Don’t clap. The 99th percentile is nothing.’
Posted in empathy, HCAHPS, Patient Communication, patient engagement, patient experience, Patient-Centered Care, Satisfaction, tagged Communication, Patient Experience, UCLA on May 29, 2012 | Leave a Comment »
Trading Ego for Empathy
Posted in empathy, patient engagement, Satisfaction, tagged Communication, empathy, KevinMD, patient engagement, Patient Experience on May 10, 2012 | Leave a Comment »
KevinMD—Second year medical student Rushil Patel already feels the appeal of medical jargon. He writes in KevinMD of his newfound attraction to words like posterior, superior and exacerbate. They represent “the spoils of another exam,” and a “short-term satisfaction of ego.” Before med school, Patel was a youth group coordinator in a UN-affiliated NGO. Now [...]
Expecting doctors to be perfect is a setup for dysfunction
Posted in empathy, Health Literacy, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Cancer survivor, Communication, Conditions and Diseases, Dave deBronkart, e-Patient Dave, KevinMD, patient engagement, Patient Experience, Shared Decision-Making on December 15, 2011 |
KevinMD – A couple weeks ago, author and blogger, Dave deBronkart discussed the uncertainty and frustration surrounding patient diagnosis, stating “People who want certainty – physicians or patients – are kidding themselves. And if we expect docs to be perfect, it’s a setup for dysfunction”. DeBronkart himself is a cancer survivor with a 50% chance [...]
NYT: Can real doctors practice medicine from the desktop?
Posted in Bedside manner, behavior change, empathy, Evidence-Based Medicine, Internet, Internet Use, Patient Communication, patient engagement, Science-Based Medicine, Technology, tagged Communication, Desktop computer, Doctor of Medicine, Medicine, New York Times, Technology on April 7, 2011 |
The New York Times- Last week, the paper of record’s Well Blog posted a story on the rise of “desktop medicine”—a term to describe using computers to help diagnose and determine preferred treatment options. Many doctors, the article explained, lament the shift from bedside care to computers. They feel something has been lost in the [...]
When Comfort is the Cure
Posted in behavior change, Clinical Outcomes, empathy, End-Of-Life, Patient Communication, patient engagement, patient experience, Satisfaction, tagged Alzheimer's disease, Bedside manner, Chicago, Communication, health, New England Journal of Medicine, Nursing home, Patient Education, patient engagement, Patient Experience, University of Chicago on March 31, 2011 |
…Just when I thought Arizona would legislate itself into least-favored state status, there was this article by Pam Belluck in the NY Times. The quick summary: Beatitudes nursing home in Phoenix is an outlier in the care of patients with Alzheimer’s dementia, because the staff there are empowered to give the patients what they want. [...]
Top 5 Most Viewed Posts of 2010
Posted in empathy, Health Literacy, Internet, Internet Use on December 29, 2010 |
The end of the year is almost here and it’s time to look back on some of our most popular posts of the year. Here’s a quick look at the posts our readers visited the most this year. 5) When Empathy is the Only Treatment Left- An examination of a startling essay on the importance [...]
Happy Holidays from Engaging the Patient and Emmi Solutions
Posted in Emmi Solutions, empathy, patient engagement, tagged Emmi Solutions on December 23, 2010 |
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